Your Questions Answered

Frequently Asked Questions (FAQ)

General Question

Q) What is Rishta360? Rishta360 is a premier matrimonial platform designed exclusively for Muslim users, focusing on family-guided matchmaking while adhering to Islamic values. Our mission is to help you find a life partner who shares your faith, culture, and family values, ensuring a halal and meaningful journey toward marriage

Q) How does Rishta360 differ from other matrimonial websites? Unlike other platforms, Rishta360 emphasizes family-guided matching, where family members play an active role in the matchmaking process. Profiles with family involvement are highlighted with a special badge, ensuring cultural and religious compatibility. We also prioritize Islamic compliance, user verification, and secure communication.

Q) Is Rishta360 only for Muslims? Yes, Rishta360 is exclusively for Muslim users seeking a life partner within the Muslim community, aligning with Islamic principles of marriage.

Q) Is Rishta360 available internationally? While based in India, Rishta360 welcomes Muslim users worldwide. You can connect with potential matches from various countries, provided they are registered on our platform.

Q) How successful is Rishta360 in helping users find a match? Rishta360 has helped thousands of Muslim users worldwide connect with compatible partners through our family-guided approach and advanced matching algorithm. While success depends on individual preferences, our verified profiles and Islamic-compliant platform increase your chances of finding a meaningful match.

Profile Creation and Management

Q) How do I create a profile on Rishta360? To create a profile, visit www.rishta360.com and sign up by providing basic information such as your name, email address, and password. Next, select a subscription plan: Monthly (Rs.299), Quarterly (Rs.799), or Annual (Rs.2999). Complete the payment securely via Razorpay. Once payment is confirmed, fill out your detailed profile with information about yourself, your family, and your partner preferences, including religious practices, education, and lifestyle.

Q) What information is required for a profile? You’ll need to provide details such as your name, age, gender, education, occupation, family background, religious practices (e.g., prayer frequency, sect), and partner preferences (e.g., age range, location, education). Optional fields include hobbies and lifestyle preferences to enhance matching accuracy.

Q) Can I edit my profile after creating it? Yes, you can update your profile anytime by logging into your account and accessing the “Edit Profile” section. Changes are saved instantly, ensuring your information remains current.

Q) How does profile verification work? Rishta360 employs a two-factor verification process to ensure profile authenticity. Users must verify their phone number by receiving a One-Time Password (OTP) and confirm their email address through a verification link or code. In some cases, additional identity document checks (e.g., Aadhaar card, passport, or driver’s license) may be required for enhanced verification. Verified profiles display a verification badge, increasing trust and credibility among users.

Q) How does Rishta360 assure the authenticity of personal details provided by users? Rishta360 ensures authenticity through a robust verification process. We use two-factor verification, requiring users to confirm their phone number with a One-Time Password (OTP) and verify their email address via a link or code. In certain cases, we may request identity documents, such as an Aadhaar card, passport, or driver’s license, for additional verification. Verified profiles are awarded a verification badge, signaling authenticity. Our secure payment processing via Razorpay ensures only serious users join, and our moderation team monitors profiles to maintain integrity. Users can report suspicious profiles to support@rishta360.com for prompt investigation.

Q) How can I delete my account? You can delete your account by logging in, navigating to the “Account Settings” section, and selecting “Delete Account.” Follow the prompts to confirm. All personal data will be permanently removed in accordance with our privacy policy. For assistance, contact support@rishta360.com.

Matching and Communication

Q) How does the matching process work? Our advanced algorithm suggests matches based on your profile details and preferences, such as age, location, education, and religious observance. You can also use search filters to find profiles manually, ensuring flexibility in your search.

Q) What is family-guided matching? Family-guided matching is Rishta360’s unique feature, allowing family members to participate in the matchmaking process. Profiles with active family involvement are marked with a badge, indicating family approval and support, aligning with Islamic and cultural traditions.

Q) Can I search for matches myself? Yes, you can browse profiles using filters like age, location, sect, and education. Our system also proactively recommends compatible matches based on your preferences.

Q) How are matches selected for me? Matches are selected based on compatibility factors drawn from your profile details and the partner preferences mentioned in your biodata. Our AI algorithm prioritizes shared values, religious practices, and family background to help create meaningful and lasting connections.

Q) How do I communicate with potential matches? After finding a match, you can send a message via our secure messaging system. If both parties express interest, you may exchange contact details or arrange a family-mediated meeting, ensuring compliance with Islamic values.

Q) Are there restrictions on communication?
Yes, communication is limited to verified users only, and all interactions must follow Islamic guidelines and respect user privacy.
All messages are monitored for inappropriate or offensive content. Any violation may result in immediate account suspension or a lifetime ban without refund. In serious cases, legal action may also be taken to protect our community standards.

Q) How long does it take to find a match on Rishta360? The time to find a match varies based on your preferences, profile completeness, and activity level. Our Ai-algorithm suggests compatible matches immediately, but building meaningful connections may take weeks or months. Regularly updating your profile and engaging with matches can speed up the process.

Payment and Subscriptions

Q) What is the cost to use Rishta360? Rishta360 offers three subscription plans: Monthly (Rs.299), Quarterly (Rs.799), and Annual (Rs.2999). These plans grant full access to profile creation, matching, and communication features.

Q) What does the subscription fee cover?
Your subscription fee provides full access to premium features designed for serious and meaningful matchmaking. This includes:

• Enhanced profile creation with up to 5 photos and video support

• Unlimited search access with advanced filters

• Unlimited custom messaging with delivery receipts

• Up to 10 approved contact detail views per month

• Daily AI-driven match alerts

• 7 profile boosts/month to increase visibility

• Up to 10 biodata downloads (PDF/Word format)

• Analytics dashboard for profile views and match metrics

• 100% ad-free experience

• Priority customer support via 24/7 live chat (<3 min response)

It also supports secure payment processing via Razorpay, platform maintenance, and continuous feature improvements — all while respecting your privacy and Islamic values.

Q) How do I pay for a subscription?
Payments are processed securely via Razorpay, supporting multiple methods including credit/debit cards, UPI, and net banking.
To subscribe, simply choose a plan—Monthly ₹299, Quarterly ₹799, or Annual ₹2,999—and follow the on-screen payment instructions. Once your payment is confirmed, your Premium access is activated immediately, unlocking all features such as unlimited messaging, contact views, biodata downloads, and more.

Q) Are there additional fees beyond the subscription?
No, there are no hidden charges. Your subscription—Monthly ₹299, Quarterly ₹799, or Annual ₹2,999—covers all Premium features as listed.
Currently, there are no additional fees beyond the selected plan. If we introduce optional premium features in the future (like priority matching), they will be clearly communicated and completely optional.

Q) Is there a free version of Rishta360?
Yes, Rishta360 offers a Free plan with basic features, including:

• Profile creation with 1 photo and a short bio

• Limited search (up to 5 profiles/day)

• 3 template-based messages per week

• 2 match alerts per week

However, contact details, biodata downloads, profile boosts, advanced filters, and unlimited messaging are available only in the Premium plan.
To unlock full access and maximize your experience, we offer affordable subscription options: Monthly ₹299 | Quarterly ₹799 | Annual ₹2,999, These plans ensure serious participation and support a safe, high-quality matchmaking environment.

Q) What happens to my profile if I don’t renew my subscription? If your subscription expires, your profile will become inactive and won’t appear in search results or match recommendations. You can reactivate it by renewing your subscription. Your data remains secure and is not shared during inactivity.

Privacy and Security

Q) How does Rishta360 protect my personal information? Rishta360 keeps your information safe with secure technology, shown by the padlock icon on our website. We also follow strict privacy policies and monitor all interactions to protect your data.

Q) Can I control who sees my profile? Yes, you can adjust profile visibility settings to limit access to verified users, specific demographics, or users meeting your criteria, ensuring privacy and control.

Q) What is your policy on sharing data with third parties? We do not share personal information with third parties without your explicit consent, except as required to provide services (e.g., payment processing) or comply with legal obligations.

Q) What safety tips should I follow when using Rishta360? To ensure a safe experience, communicate only through our secure messaging system until you’re confident about a match. Avoid sharing personal details like addresses or financial information. Verify profiles with badges, and involve family members in discussions. Report suspicious behavior to support@rishta360.com immediately.

Support and Policies

Q) How can I contact support? Reach out to our support team via email at support@rishta360.com or through the contact form on our “Contact Us” page. We aim to respond within 24-48 hours.

Q) What are your refund policies? Refunds for subscription fees are evaluated case-by-case. If you haven’t used the platform and request a refund within 7 days, contact support for assistance.

Q) How do I report inappropriate behavior or profiles? Use the “Report” button on any profile or message to flag inappropriate content. Alternatively, email support@rishta360.com with details, and our team will investigate promptly.

Community and Eligibility

Q) Does Rishta360 cater to specific Muslim sects? Yes, you can specify your sect (e.g., Sunni, Shia) in your profile, and our matching algorithm considers this to ensure compatibility with your religious beliefs.

Q) Is Rishta360 suitable for divorced or widowed users?Absolutely, Rishta360 welcomes all Muslim users seeking marriage, including those who are divorced or widowed. You can specify your marital status in your profile.

Q) Can parents or guardians create profiles for their children?Yes, parents or guardians can create and manage profiles on behalf of their children, aligning with our family-guided matching approach. They must provide accurate information and verify the account.

Q) How does Rishta360 ensure cultural sensitivity?Rishta360 respects the diverse cultures within the Muslim community. Our platform allows you to specify preferences like sect, language, and traditions, ensuring matches align with your cultural values. Family-guided matching further supports culturally appropriate connections.

Q) Didn’t Find Your Answer?

If your question isn’t answered here, please email us at support@rishta360.com or use the contact form on our “Contact Us” page. We’re here to assist you in your journey to find a life partner.

Contact Us for Assistance

Reach out to us for any inquiries or support regarding your experience on Rishta360, your premium Muslim matchmaking platform.

Support

support@rishta360.com